Good to know, before you go.
Planning your stay, bringing pets, checking in and exploring the estate: answers for Avaline’s Garden guests.
The practical details below come from the Avaline’s Garden information checklist. Any rates, policy wording or integrations still awaiting approval are marked clearly, rather than guessed.
Booking & payments
Can I book online?
Use Book Now to select arrival and departure by clicking the calendar blocks. White nights are open, blue nights are paid, and grey nights are held or closed. Your stay is confirmed after Yoco payment verification. External booking calendars are managed by the team.
How much is the deposit?
The payment amount due now and the remaining balance are shown before you continue to Yoco. Check the displayed booking terms for the applicable deposit and balance deadline.
When is the remaining balance due?
Read the current booking terms before payment for your remaining balance deadline and payment arrangements.
What are the nightly rates and minimum stays?
Select your dates on Book Now to see the stay total and minimum-night requirements. Avaline’s Garden is for short self-catering visits and is not offered as a permanent rental.
What is the cancellation or refund policy?
The applicable cancellation and refund terms are displayed before checkout and included in your confirmation email. Contact the booking team to request a cancellation.
Are pets charged extra?
No pet fee is planned for Avaline’s Garden.
Can I request early arrival or later departure?
Yes, both may be arranged in advance, subject to availability. Any fees will be communicated before confirmation.
Arrivals & the house
When is check-in and check-out?
Check-in is from 14:00. Check-out is by 10:00. Earlier arrival or later departure can be requested in advance.
Is self check-in available?
No. The Livines Leisure manager meets guests for key handover. Estate gate access is activated by hotel reception through the estate’s access system.
Who do I contact on arrival?
For confirmed guest arrivals, contact Aaron on 063 180 8362. This is the arrival contact, not the general bookings number.
Where is Avaline’s Garden?
Unit 201, Kloppenheim Country Estate, Winnaarspoort, Belfast, Mpumalanga. The precise map pin will be shared once confirmed.
How many people may stay?
The home accommodates four overnight guests across two bedrooms, plus infants in their own travel cots. Children of all ages are welcome.
How are the bedrooms arranged?
Bedroom one has a king-size canopy bed and en-suite bathroom. Bedroom two has two single beds, which can be set up as a double on request, and uses a separate bathroom.
Do you supply linen and towels?
Yes, both are included. The home is cleaned before arrival and after guests leave.
Is extra cleaning available?
Yes. Additional cleaning during your stay can be requested for an extra fee.
Is firewood included?
A starter firewood pack is included at Avaline’s Garden. Extra firewood can be purchased separately.
How can I pay for optional extras?
Card payments are planned for extra items such as additional firewood. The method will be confirmed when the guest payment facilities are active.
Will a baby cot be supplied?
At present, no cot is supplied as a confirmed in-house amenity. Parents should bring their own. A possible baby-cot add-on is under consideration and is not yet an advertised service.
Are there appliances or backup power?
Air conditioning, dishwasher, washing machine, tumble dryer, inverter, generator and DSTV are not provided. The final confirmation of other equipment, including connectivity, is still pending.
Is there outdoor space?
Yes. The garden is fenced and there is a patio, rather than a balcony.
Pets, visitors & activities
Are pets allowed inside and on furniture?
Yes. Pets are welcome indoors and on furniture. Please bring your pet’s own bedding. Dogs must be on leads in shared estate areas.
Is the garden fenced?
Yes, the garden is fenced and intended to be family- and pet-friendly.
Are there pet size or breed restrictions?
No size or breed restrictions were specified in the supplied policy. Please mention the pets you will bring when arranging your stay.
Can we host a party or smoke?
No smoking, parties or events are allowed at the property. Please keep noise considerate of neighbours and estate rules.
Can day visitors come over?
Day visitors are subject to an additional fee and must leave by 18:00. Arrange visitor access ahead of time.
Can we fish in the estate dams?
Yes. Fishing in the estate dams is included. Observe any estate rules. Other hotel activities are separately charged.
Can we bring bicycles?
Yes. Guests may bring their own bicycles, and bicycle hire is also mentioned as an option at additional cost.
Are meals included?
This is self-catering accommodation. Meals, hotel activities, extra cleaning and additional firewood are not included.
Come and make yourself at home.
Avaline’s Garden · 2 bedrooms · 4 guests plus infants · pets welcome
